Name: Andy Brown
Company: Callaway Gardens
Location: Pine Mountain, Georgia, USA
Product bought: Sports Park 120 (Aqua Island)
Q: How did you get in touch with Wibit for the first time? A: We had company out of Canada (Montreal) headhunt ideas for the beach and one of the options they came back with was Wibit.
Q: What made you think that Wibit would be great for Callaway Gardens? A: We were using another brand of floating products but the quality didn't last. We were spending a lot every year to maintain the old stuff. Everything Wibit promised to do for us they did. First class service all the way. We were looking for quality and knew they would deliver.
Q: What was your biggest concern - how was it overcome? A: Price. Wibit was more expensive but worth it for us. We have 1000 people a day on Wibit so it has to last. Wibit's warranty eased our concern plus they flew over to help us install it.
Q: Did you look at competitive products or alternatives? Did you consider buying cheaper Chinese product - why or why not? A: We looked at a few different suppliers. Durability was a big issue and nothing came close to Wibit.
Q: How many people do you have on your Wibit daily - what kind of people? A: We have about 1000 people a day - kids of all ages - going through our park.
Q: Tell me a bit about how you integrated Wibit into your location - do you charge admission (how much) - do you set it up for special events or is it always set up? A: We charge $10/hr and each session is 1 hour long - the session run on the hour. With each group we explain the features and safety issues. We also sell an all-day pass as part of our overnight stay.
Q: What are some of the most memorable comments you get from your customers/users? A: The most common thing we hear is that "It's hard but fun" and that "Its the best thing we offer in our resort".
Q: What was it like dealing with Wibit - how was their customer service? A: By far the best vendor we deal with. First year was amazing. Service is excellent and so is the product.
Q: What feature of Wibit stands out most to you? What are they best known for? A: QUALITY - when you touch it you feel the quality. The material feels thick and durable. Even the pumps are great. These guys are on a whole nother level.
Q: What would you say to someone that is considering Wibit but is a bit hesitant? A: We made our money back in the first year. People come here just to do Wibit!
Q: How much of a concern was safety when you were considering buying Wibit or competitive products? A: Only a little bit. Quality and durability were our main concerns which I guess are related to safety
Q: Why did you trust Wibit for your purchase - what did they do or say to earn your trust? A: Because of our bad experience with our previous vendor we were concerned about quality and durability. Wibit told us if it doesn't inflate in the second year they would come and replace it - and I believed them. They totally stood behind the quality of their product.
Q: What are your future plans with Wibit? Do you have plans to add modules or more locations? A: We are expanding the park again this year. In fact we just sent an order to add new products for this season.
Callaway Gardens was conceived and created by Cason J. Callaway and his wife, Virginia Hand Callaway, for the benefit of mankind. Callaway Gardens, a public, educational, horticultural and charitable organization, is owned and operated by the non-profit Ida Cason Callaway Foundation. Its wholly owned subsidiary, Callaway Gardens Resort, Inc., a regular business corporation, operates the recreational, lodging and retail facilities at Callaway Gardens. After-tax proceeds go to the Foundation to support its efforts.
Connecting man and nature in a way that benefits both.
Callaway Gardens is: "Inspired by those before us, we will leave for those who follow, a legacy which benefits mankind." We aspire to this vision through a number of events and programs that reach far beyond the boundaries of the Gardens into the local community and throughout the country.
Robin Lake Beach at Callaway Gardens has been taken to an entire new level of excitement due to the addition of Wibit.
Find more information here.